Emergency Guide

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Emergency Contacts
Important numbers to call in case of an accident

Medical Emergency

For injuries requiring immediate medical attention:

912

Police

To report accidents and get official documentation:

112

Towing Service

For vehicle recovery and transportation:

+250 788 123 456

Insurance Hotline

For immediate insurance assistance:

+250 788 987 654

What to Do After an Accident

Step 1: Ensure Safety
  • Check yourself and passengers for injuries
  • Move to a safe location if possible
  • Turn on hazard lights and set up warning triangles if available
  • Call for medical help if anyone is injured
Step 2: Contact Authorities
  • Call police to report the accident (required for insurance claims)
  • Wait for police to arrive and provide your statement
  • Request a copy of the police report or case number
Step 3: Document Everything
  • Take photos of all vehicles involved from multiple angles
  • Photograph license plates, driver's licenses, and insurance cards
  • Document the accident scene, including road conditions and traffic signs
  • Take photos of any injuries or property damage
Step 4: Exchange Information
  • Exchange names, phone numbers, and addresses with all parties involved
  • Get insurance company names and policy numbers
  • Note vehicle details (make, model, year, license plate)
  • Get contact information from any witnesses
Step 5: Notify Your Insurance
  • Contact your insurance company as soon as possible
  • Provide all documentation and information collected
  • Follow their instructions for next steps
  • Use Kanda Claim to submit your claim digitally

Important Tips

Report Promptly

Most insurance policies require reporting accidents within 24-48 hours.

Location Accuracy

Use GPS or landmarks to accurately describe the accident location.

Vehicle Safety

Don't drive a damaged vehicle if it could be unsafe.

Towing Consent

Only allow authorized towing services to move your vehicle.